Surface Duo is a pocketable device with two screens running Android, which brings together the Microsoft 365 services, the familiarity of Windows 10, and the full library of Android mobile apps to make you more productive on the go. It’s powered by a Qualcomm Snapdragon 855 processor with 6GB of memory and up to 256GB of storage, and you can get it now in the United States for $1399 at the Microsoft Store. It’s important to note that when you install the recovery image, you will lose all your information, including apps, files, and settings. You’ll need to set up the Surface Duo all over again and reinstall all the applications. In this guide, you’ll learn the recommended steps to use the recovery image to restore your Surface Duo to its original working condition to fix boot and other problems.
Requirements
Before proceeding with the recovery, you’ll need:
Surface Duo charged to at least 40 percent. USB-C cable to connect the device with your PC. Computer running Windows 10.
If your computer does not have a USB-C port, you may need to purchase a USB-C to USB-A adapter. Also, while a Windows 10 device is recommended for the recovery process, you can also use a computer using macOS or Linux.
Recover Surface Duo with recovery image
The recovery process of a Surface Duo requires a few steps and tools. You first need to download and install the Android SDK Platform Tools on your computer. Second you’ll need to download a recovery image from the Microsoft support website. You then have to put the Duo into recovery mode, and then you’ll need to install the recovery image.
Install Android SDK Platform Tools
To download and install the Android SDK Platform Tools on Windows 10, use these steps: Once you complete the steps, you can proceed to download the Surface Duo recovery image.
Download Surface Duo recovery image
To download the Surface Duo recovery image, use these steps: After you complete the steps, you need to start the device in recovery mode with the following instructions.
Start Surface Duo recovery mode
To put your Surface Duo into recovery mode, use these steps: Once you complete the steps, the Duo will be ready to receive the recovery image to install the custom version of Android.
Install recovery image on Surface Duo
To recover your Surface Duo with the recovery image to fix problems, use these steps: After you complete the steps, the Surface Duo should start working again, and then you’ll need to go through the setup process followed by reinstalling all your apps. For example, if you saved the Platform Tools in c:\Recovery Image\platform-tools, you would type: All content on this site is provided with no warranties, express or implied. Use any information at your own risk. Always backup of your device and files before making any changes. Privacy policy info.
